PRIVACY POLICY
At The Genuine Tea, your privacy is treated with the same care and intention as our teas. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.
Information We Collect
When you interact with our site, we may collect the following information:
Personal details such as your name, email address, shipping address, and phone number
Payment information (processed securely through third-party providers)
Order history and purchase details
Website usage data, including browser type, IP address, and pages visited
This information is collected only when voluntarily provided or through standard website functionality.
How We Use Your Information
Your information is used to:
Process and fulfill orders
Communicate with you regarding your purchases or inquiries
Improve our website, offerings, and customer experience
Send occasional brand updates or promotions (you may opt out at any time)
We do not sell, rent, or trade your personal information.
Payment Processing
All payments are securely processed through trusted third-party payment providers. The Genuine Tea does not store or have access to your full payment details.
Cookies & Analytics
Our website may use cookies and analytics tools to enhance functionality and understand how visitors interact with our site. These tools help us improve performance and deliver a refined browsing experience. You may disable cookies through your browser settings if you prefer.
Third-Party Services
We may share limited information with trusted service providers (such as shipping carriers or email platforms) strictly for the purpose of operating our business. These providers are obligated to keep your information confidential.
Data Security
We take reasonable and appropriate measures to protect your personal information. While no online transmission is entirely secure, we are committed to safeguarding your data with care and discretion.
Your Rights
You have the right to:
Access or request a copy of your personal data
Request corrections or updates
Opt out of marketing communications
To exercise these rights, please contact us using the details below.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at thegenuinetea@gmail.com.
Thank you for trusting The Genuine Tea, the heart of Jamaica in every sip.