At The Genuine Tea, every blend is thoughtfully crafted and carefully handled to preserve its integrity, aroma, and quality. We appreciate your trust in our brand and are committed to delivering an elevated experience with every order.

Final Sale Policy

Due to the consumable nature of our teas, all purchases are considered final. For health, safety, and quality assurance reasons, we are unable to accept returns or offer refunds on tea products once sold.

Damaged or Incorrect Orders

In the rare event that your order arrives damaged or incorrect, we kindly ask that you contact us within 48 hours of delivery at thegenuinetea@gmail.com.

Please include:

• Your order number

• Clear photographs of the item(s) received

• A brief description of the concern

Once reviewed, we will thoughtfully resolve the matter by offering a replacement or store credit, subject to availability.

Shipping Responsibility

The Genuine Tea is not responsible for packages that are marked as delivered by the carrier. We encourage customers to ensure all shipping details are accurate and that delivery locations are secure.

Order Processing & Cancellations

Orders are processed promptly to ensure freshness. As such, orders cannot be modified or canceled once processing has begun.

Our Commitment

Your satisfaction is important to us. Should you have any questions or require assistance, please contact our team at thegenuinetea@gmail.com, and we will be pleased to assist you.

Thank you for choosing The Genuine Tea, the heart of Jamaica in every sip.