At The Genuine Tea, each order is thoughtfully prepared to ensure your tea arrives fresh, beautifully presented, and ready to be enjoyed.

Shipping Availability

Currently, The Genuine Tea ships exclusively within the United States. We look forward to expanding our shipping destinations in the future and appreciate your understanding as we grow.

Order Processing

Orders are typically processed within 2–5 business days, excluding weekends and holidays. Processing times may vary during peak seasons, product launches, or promotional periods.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery

Shipping rates and delivery estimates are calculated at checkout based on your location and selected shipping method. Delivery times are estimates provided by the carrier and are not guaranteed.

Shipping Accuracy

Please ensure all shipping details are entered correctly at checkout. The Genuine Tea is not responsible for delays, failed deliveries, or lost packages due to incorrect or incomplete address information.

Lost, Delayed, or Stolen Packages

Once an order has been handed over to the carrier, The Genuine Tea is not responsible for shipping delays or packages marked as delivered. For delivery concerns, we recommend contacting the shipping carrier directly.

Questions & Support

If you have questions regarding your shipment, please contact us at thegenuinetea@gmail.com. Our team will be pleased to assist you.

Thank you for choosing The Genuine Tea, the heart of Jamaica in every sip.